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Documentation

Getting started

  1. Create a free account at app.talkmio.com. Confirm your e-mail.
  2. Add your website (Websites → Add). You get a site key and an install snippet.
  3. Paste the snippet before </body> on every page — or install the Talkmio WordPress plugin and enter the site key in Settings → Talkmio. Shopify: Online Store → Themes → Edit code → theme.liquid. Wix / Squarespace / Webflow: site settings → custom code (footer).
  4. Open your site: the chat bubble appears in the corner. Your Home page in Talkmio shows a checklist until everything is set.

Teaching Mio

Mio AI → Knowledge base. Add your website (Mio reads every public page on the same domain, respecting robots.txt), single pages, Q&A pairs, free text or files (PDF, DOCX, TXT, MD, CSV, HTML, up to 15 MB). Sources are re-read on demand (“Re-read”). The plan limits how many pages Mio can keep.

Business instructions tell Mio what you sell, the tone to use and what it must never promise — for example “never quote delivery dates, hand order questions to the team”. Use Try Mio to test answers before going live: you see the answer, which knowledge pieces were used and how long it took.

Mio answers in the visitor’s language, only from your content. Questions in one language find answers written in another (Lithuanian question, English FAQ).

How Mio hands off to your team

Mio hands the chat over when it cannot answer from your content, when the visitor asks for a person, complains, or asks about a specific order. The conversation gets a “needs human” badge, you get a browser notification in the Inbox and — if nobody is online — an e-mail and a push notification on the mobile app. Once a person replies, Mio stays out of that conversation.

When your whole team is offline, visitors are asked for an e-mail before their first message; your later reply from the Inbox goes out as an e-mail.

Inbox

  • Filters: All / Mine / Unassigned / Unanswered / Mio replied / Closed; tabs for chats and tickets; search by name, e-mail, text or #ticket.
  • Reply box: / inserts a quick reply; “Internal note” is visible only to your team; ✨ Suggest drafts a reply from your knowledge base, Translate turns your draft into the visitor’s language, Polish fixes grammar and tone; “translate” under a visitor message shows it in your language.
  • Header: assign a team member, priority (Low → Urgent), status (Open, Pending, Solved, Closed), convert to ticket, visitor details.
  • SLA: conversations without a first reply within your target time get an “overdue” badge (Settings → Response time target).

Tickets and the e-mail channel

Every conversation can become a numbered ticket. On Pro and Business plans you also get a Talkmio e-mail address (Settings → E-mail channel). Forward your support mailbox to it: customer e-mails become tickets, replies from the Inbox go back by e-mail from “Your company via Talkmio”, and follow-ups stay in the same thread. The automatic acknowledgement (“We received your request #…”) is editable and can be switched off.

Channels: Messenger, Instagram, WhatsApp

Channels → Connect with Facebook links your Page and the Instagram business account attached to it; WhatsApp Business connects with the phone number ID and a permanent token. Messages arrive in the Inbox, Mio answers them like website chats, and your replies go back to the same channel. Available on Business plans.

Team

Invite operators (Team). Agents handle conversations; Admins also manage websites, Mio, channels and settings; the Owner handles billing. Each member sets their status: Online, Away, Offline. Seats depend on your plan.

Live visitors and contacts

Visitors shows who is on your site right now — country, city, page, device, browser, source, pages viewed — and lets you start a chat proactively (the widget opens on the visitor’s side within 30 seconds). Contacts keeps everyone who ever wrote to you, with their conversation history.

Reports

Conversations per day (chats vs tickets), share answered by Mio alone, hand-offs, first-reply time, ratings, busiest hours in your time zone, channels, countries, team performance and Mio usage. CSV export on Business.

Mobile app

Talkmio for iOS and Android: inbox, conversations with Mio assist, live visitors, your status, push notifications for new messages, hand-offs and tickets. Sign in with your Talkmio e-mail and password.

Billing

Settings → Subscription: current plan and usage, plan cards (monthly or yearly with two months free), pay with PayPal (renews automatically; cancel from your PayPal account) or by bank transfer (proforma invoice, plan activates when the payment arrives). Invoices are available for every paid order. When a plan ends, the account returns to Free — nothing is deleted.

Privacy and data

Data is stored on servers in the EU (Germany). Only the conversation text and relevant knowledge base excerpts are sent to the AI model provider. Your visitors’ IP, country and device data are used to show context in the Inbox. Export or delete your data any time — write to [email protected].

Widget customization

Websites → your site: colour, position, assistant name, welcome and offline texts, pre-chat form (none / optional / required), language (auto-detect or fixed), business hours, “Powered by Talkmio” (hidden on paid plans). Changes apply within five minutes.