FAQ
How does Mio know what to answer?
Mio reads your website, FAQ and the documents you upload (PDF, Word, text). Every answer comes from that content — it never invents prices or policies. When it is not sure, it hands the conversation to your team.
What happens when Mio cannot help?
It tells the visitor it is connecting them with a person and the chat appears in your Inbox with the full history. If your team is offline, the visitor leaves an e-mail and you reply from the Inbox; the answer goes out as an e-mail.
Which languages are supported?
Mio replies in the language the visitor writes in — Lithuanian, English, German, Polish, Russian, Spanish, French and 30+ others. The chat window itself is translated too.
Does it work with my website?
Yes. Paste one line of code before </body>, or use our WordPress plugin. It works with WordPress, Shopify, Wix, Squarespace, Webflow and any custom site.
Is there a free plan?
Yes — 1 operator, 1 website and 50 AI answers a month, forever. Paid plans add more operators, websites, AI answers, the e-mail channel and reports.
Where is my data stored?
On our servers in the EU (Germany). Conversations belong to you; you can export or delete them any time.