Delete your data or account

This page explains how to delete your data or your whole account in Talkmio (the Talkmio web app and the Talkmio mobile app, published by Internet Solutions, UAB).

Delete specific data without closing your account

1. Sign in at app.talkmio.com.
2. Conversations and tickets: open the conversation in the Inbox and choose Delete; solved conversations older than your plan’s history period are removed automatically.
3. Visitors and contacts: open Contacts, select the contact and choose Delete. Visitor statistics older than your plan’s history period are removed automatically every day.
4. Knowledge base: open Mio AI and remove any website, page, text or file — its content is deleted immediately.
5. Team members: Team → Remove.

Delete your whole account

1. Sign in at app.talkmio.com as the account owner.
2. Open Settings → Danger zone → Delete account and confirm by typing DELETE.
3. Alternatively, e-mail [email protected] from the address registered on the account and ask for deletion; we confirm within 3 working days.

What is deleted and what is kept

• Deleted immediately: your profile (name, e-mail, password), team members, websites and widget settings, conversations, messages, tickets, visitors, contacts, notes, knowledge base content and AI embeddings, push tokens and API tokens.
• Kept for up to 30 days in encrypted backups, then removed.
• Kept for 10 years as required by Lithuanian accounting law: invoices and payment records (company name, billing address, VAT code, amounts). They are no longer linked to a usable account.

Questions: [email protected]. See also our Privacy policy.