Talkmio Pro Plan: Three Seats, Three Sites and E-mail Tickets

The Talkmio Pro plan is the step up for a small team that has outgrown the free plan. For €19 a month, or €190 a year, it includes three operators, three websites, 1000 AI answers a month, unlimited tickets, 200 knowledge base pages, 365 days of history, the e-mail channel with tickets and the removal of the “Powered by Talkmio” line. This guide explains what each limit means in daily work, how to set up the parts that are new compared with Free, which jobs Pro does well and where its edges are, so that you can decide with facts rather than with a feature list.

Figures come from the live pricing page and the documentation. Prices are in euros, VAT is added at checkout and plans can change, so confirm the details on the pricing page before you buy.

What the Talkmio Pro Plan Includes

The best way to understand a plan is to compare it with the one below it. The table shows the Free and Pro plans side by side, using the pricing page.

Feature	Free	Pro
Price	€0	€19 a month or €190 a year
Operators	1	3
Websites	1	3
AI answers per month	50	1000
Tickets per month	50	Unlimited
Knowledge base pages	20	200
History	30 days	365 days
E-mail channel and tickets	No	Yes
“Powered by Talkmio” removed	No	Yes

Every plan includes Mio AI answers, live chat, tickets and live visitors, so Pro changes the size and the channels, not the basic product. The yearly price includes two months free, and paid plans offer a 14-day trial.

Three Operators: Who Gets a Seat on the Talkmio Pro Plan

An operator is a person who answers conversations in the Inbox. The documentation describes three roles: Agents handle conversations, Admins also manage websites, Mio, channels and settings, and the Owner handles billing. With three seats, a typical small business fills them with the owner, a support or sales colleague and one backup. Each member sets a status of Online, Away or Offline, so visitors and the system know who is available.

Think about coverage, not only headcount. Three people who all work the same hours cover the same hours as one person, with more capacity. Three people on staggered schedules cover a longer day. Our guide to when to upgrade a live chat plan helps you decide whether the second and third seat will pay for themselves.

Three Websites: One Chat for Each Site

Each website you add gets its own site key and snippet, and Pro includes three of them. That suits a business with a main site and a separate shop, a freelancer who looks after a few client sites or a company with a brand site and a product site. Mio is taught per website through the knowledge base, so each site can answer from its own content. Conversations from all your sites arrive in one Inbox, which saves switching between tools.

Plan the sites before you add them. List the sites, the content that each needs and who will answer. If one site gets most of the traffic, expect most of your AI answers to come from it. The limit on AI answers is per plan, not per site, so a quiet site and a busy one share the same 1000.

1000 AI Answers a Month: Sizing the Allowance

A thousand answers a month is about thirty-three a day. Whether that is generous or tight depends on your traffic and on how many visitors use the chat. A few rules of thumb help you size it without inventing numbers.

• Start from your real data. After a week on any plan, open Reports and read the Mio usage figure and the conversations per day.
• Remember that a conversation can contain several questions. Count answers, not conversations.
• Expect peaks. Campaigns, sales and holidays can double the load for a few days.
• Leave a margin of at least twenty per cent, so that a busy week does not exhaust the month.

The Subscription page shows your current usage against your plan. Check it in the middle of the month, not at the end. If you regularly use more than eighty per cent, look at the Ultimate plan, which includes 5000 AI answers a month. Our guide to the AI chatbot pricing questions shows how to answer visitors who ask about price while you do this sizing.

The E-mail Channel and Unlimited Tickets

The biggest functional change from Free is the e-mail channel. The documentation says that on Pro and the higher plans every account gets a Talkmio e-mail address, found under Settings, E-mail channel. You forward your support mailbox to it, using the e-mail forwarding setting of your mail system. From then on, customer e-mails become tickets in the Inbox, replies go back by e-mail from “Your company via Talkmio” and follow-ups stay in the same thread. The automatic acknowledgement, “We received your request #…”, is editable and can be switched off.

How to Set It Up

1. Open Settings and find the E-mail channel. Copy the Talkmio address.
2. In your mail system, set up forwarding from your support address, for example [email protected], to the Talkmio address.
3. Send a test e-mail from a private address and check that a ticket appears.
4. Reply from the Inbox and check that the reply reaches the private address and that a second message stays in the same thread.
5. Edit or switch off the automatic acknowledgement, depending on your style.

Tickets are unlimited on Pro, with a priority from Low to Urgent and a status of Open, Pending, Solved or Closed. A help desk system works on the same principle, but Talkmio keeps chats and tickets in one place. Our guide to setting up an e-mail support channel goes through the steps in more detail, and the guide to the support ticket acknowledgement e-mail helps you write the automatic reply.

200 Pages and 365 Days: Content and Memory

Pro lets Mio keep 200 knowledge base pages, ten times the free limit. That is room for a full website, a set of documents and a growing list of question and answer pairs. History grows from 30 to 365 days, which means you can look back over a whole year of conversations, spot seasonal patterns and compare this month with the same month last year. That is a real change for a business with seasons, since last December is the best predictor of this December.

More room is not a reason to add everything. Keep the knowledge base tidy: remove pages that are outdated, avoid duplicates and use Re-read after changes. A clean base of eighty good pages answers better than two hundred pages that contradict each other.

A Cleaner Widget

On Pro the “Powered by Talkmio” line is hidden. For many businesses this is a small matter of brand; for agencies and for companies in regulated fields it can be important. You can also set the colour, position, assistant name, welcome and offline texts, the pre-chat form, the language and business hours under Websites. Changes apply within five minutes.

Setting Up the Talkmio Pro Plan in One Week

If you are moving from Free, the account, the knowledge base and the widget are already there. A week is enough to make use of the new features.

Day	Task
1	Upgrade, or start the 14-day trial, and check the Subscription page
2	Invite your two colleagues and agree on roles and statuses
3	Set up the e-mail channel and test forwarding
4	Add the second and third websites, if you have them
5	Extend the knowledge base with the pages you could not fit before
6	Check the widget on all sites, with the line removed
7	Review the Inbox and reports; set your response time target

Three Teams That Fit the Talkmio Pro Plan

Examples help more than abstract limits. A small online shop with an owner and two part-time colleagues uses the three seats for the three people, forwards the support mailbox to the e-mail channel and lets Mio answer questions about delivery and returns around the clock. A freelancer who looks after three client websites adds each site, teaches Mio each client’s content and removes the “Powered by Talkmio” line so that the chat looks like part of the client’s site. A small clinic or studio gives one seat to reception, one to the manager and one to a specialist, and uses tickets to track requests that need a call back.

In all three cases the pattern is the same: a few people, a few sites, a steady flow of questions that Mio can answer and a smaller flow that needs a person.

Questions to Ask Before You Upgrade

• Do I need a second or third person in the Inbox, or only more capacity from the assistant?
• Do customers already write to a support mailbox that should become tickets?
• Will my AI answers regularly exceed fifty in a month?
• Do I need more than twenty knowledge base pages or more than thirty days of history?
• Is the “Powered by Talkmio” line a problem for my brand or my clients?

If you answer yes to two or more, Pro is probably the right next step. If you answer yes to none, stay on Free and keep learning.

Where the Talkmio Pro Plan Stops

An honest guide must say what the plan does not include. According to the pricing page, Facebook, Instagram and WhatsApp channels, reports export and API access are listed on Ultimate and above, not on Pro. If your customers write to you on social channels, or if you need to export reports for clients, compare Ultimate. If you need more than three operators or three websites, the same applies. The Pro plan is a plan for a small team with a clear set of sites, and it is not designed for a large support department.

Paying for the Talkmio Pro Plan

You pay with PayPal, which renews automatically and can be cancelled from your PayPal account, or by bank transfer, where you receive a proforma invoice and the plan activates when the payment arrives. Invoices are available for every paid order. Monthly billing gives flexibility; yearly billing gives two months free, so €190 instead of €228 for twelve months. Our guide to Talkmio billing and invoices covers the details, and the pricing page shows the current prices.

Frequently Asked Questions

How much does the Talkmio Pro plan cost?

According to the pricing page, Pro costs €19 a month or €190 a year, which includes two months free. Prices are in euros and VAT is added at checkout. Paid plans offer a 14-day trial, so you can test before paying.

What does Pro include that Free does not?

Pro adds two more operators, two more websites, 1000 AI answers a month instead of 50, unlimited tickets, 200 knowledge base pages, 365 days of history, the e-mail channel with tickets and the removal of the “Powered by Talkmio” line.

Does Pro include WhatsApp, Instagram and Facebook?

No. The pricing page lists Facebook, Instagram and WhatsApp channels on Ultimate and the Enterprise plans. Pro includes live chat, tickets, live visitors and the e-mail channel. If social channels matter to you, compare Ultimate before you decide.

How does the e-mail channel work on Pro?

You get a Talkmio e-mail address under Settings, E-mail channel. Forward your support mailbox to it, and customer e-mails become tickets. Replies from the Inbox go back by e-mail from your company name via Talkmio, and follow-ups stay in the same thread.

Can I use the Pro plan for three client websites?

Yes, the plan includes three websites, each with its own site key and knowledge base. Conversations arrive in one Inbox. The AI answers allowance is shared across the plan, so a busy site uses the same 1000 answers as a quiet one.

How do I pay for the Pro plan?

You can pay with PayPal, which renews automatically and is cancelled from your PayPal account, or by bank transfer using a proforma invoice. The plan activates when the transfer arrives, and invoices are available for every paid order.

The Bottom Line

The Talkmio Pro plan fits a small team that needs more seats, more sites, a real e-mail channel and room for a growing knowledge base, without paying for social channels or exports it does not use. Size the AI answers from your own usage, set up the e-mail channel carefully and use the 14-day trial to test it with your real traffic. Start free with Talkmio, run the setup on Free first and move to Pro when the limits tell you to.