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The Talkmio free plan is a real live chat with an AI assistant, not a time-limited demo. It includes one operator, one website, 50 AI answers a month, 50 tickets a month, 20 knowledge base pages and 30 days of history, and it needs no card. For a one-person business, a personal site or a small project, that is often enough to answer visitors properly. This guide explains what the Talkmio free plan covers in practice, what it leaves out, how to make 50 AI answers last the month and which signs tell you it is time to move to a paid plan.
All figures come from the live pricing page and the documentation at the time of writing. Plans can change, so treat the pricing page as the final word, and use this article to understand what the numbers mean for your work.
What the Talkmio Free Plan Includes
The pricing page lists the limits of the free plan in seven lines. The table translates each into everyday language.
| Limit | Free plan | What it means in practice |
|---|---|---|
| Operators | 1 | One person answers conversations; if you are alone, that is you |
| Websites | 1 | One site with one chat; a second site needs a paid plan |
| AI answers per month | 50 | Mio can answer about fifty visitor questions in a month |
| Tickets per month | 50 | Up to fifty conversations can be turned into numbered tickets |
| Knowledge base pages | 20 | Mio can keep twenty pages of your content to answer from |
| History | 30 days | Conversations stay available for thirty days |
| Mio AI answers | Included | The AI assistant is part of the plan, not an add-on |
The pricing page states that the free plan has no card and no time limit: it is free to start, and the pricing FAQ describes it as available forever. Paid plans add more operators, websites, AI answers, the e-mail channel and reports.
What the Talkmio Free Plan Leaves Out
Knowing the gaps saves you a surprise later. According to the pricing page, the following features are listed on paid plans and not on Free:
- The e-mail channel and tickets from e-mail. On Pro and above you get a Talkmio e-mail address, and forwarded support mail becomes tickets. Free has tickets from conversations, but not this channel.
- Removal of “Powered by Talkmio”. On Free the line is shown in the widget. Paid plans hide it.
- Facebook, Instagram and WhatsApp. These channels are listed on Ultimate and the Enterprise tiers.
- Reports export. The reports themselves are described in the documentation; the export is listed for Ultimate and above.
- API access. Listed for Ultimate and above.
None of these is a reason to avoid the free plan. They simply tell you where the plan stops. If your support lives mostly in a mailbox, or if you need WhatsApp, look at the paid plans from the beginning.
Who the Talkmio Free Plan Fits Best
The free plan suits four kinds of users.
- Solo professionals such as consultants, freelancers, tutors and craftspeople, whose site gets a modest number of visitors and who answer questions themselves.
- Small shops and local businesses that want to answer common questions about opening hours, delivery or services outside working time.
- New projects that need to learn what visitors ask before paying for anything.
- Anyone testing Talkmio against another tool. You can complete the whole setup, test Mio on your own content and then decide. Our guide to free live chat software compares the market.
It fits less well when you have a team that answers together, several websites, high traffic or a need for e-mail-based support. Then a paid plan will save time.
Make 50 AI Answers Last the Whole Month
Fifty answers sound small, but a small site with a clear audience can make them go far, if you use them on purpose. A few habits help.
Keep Test Questions Short and Few
Try Mio is the right place to test answers before going live. The documentation does not say whether test questions count towards the monthly allowance, so check your usage on the Subscription page before and after a test session, and keep your list to the questions that matter most.
Put the Most Asked Facts in Writing
A visitor who finds the answer on your page does not need to ask. A visitor who asks and receives a clear answer is happy, but it uses one of your fifty. Both are fine; the point is to know which questions are repeated. After the first week, look at the Mio replied filter in the Inbox and see which questions appear again and again.
Use the Hand-Off for Questions Mio Should Not Answer
Mio hands the chat to a person when it cannot answer from your content, when the visitor asks for a person, when the visitor complains or when the visitor asks about a specific order. Those conversations are for you, and they do not need AI answers. Write business instructions so that Mio does not try to guess about topics that need a human.
Watch the Usage Figure
The Subscription page shows your current plan and usage. The reports include a Mio usage figure. Check both at the middle of the month and plan ahead. The documentation does not describe in detail what happens when the allowance is used up, so do not wait to find out; if you are at eighty per cent halfway through the month, decide whether to reduce testing, wait for the next month or move to a larger plan. Our guide to when to upgrade a live chat plan explains the decision.
Choose Your 20 Knowledge Base Pages Carefully
The free plan lets Mio keep 20 pages. That is a limit on content, so use it for the pages that answer real questions. Start with delivery or service pages, prices, returns or cancellation, contact details and your main product or service pages. Add question and answer pairs for facts that are not on any page. Leave out anything that is outdated, anything that contradicts another page and anything that is only decoration. If you are not sure whether a page is worth a slot, ask yourself whether a customer has ever asked a question that this page answers.
The documentation says that Mio can read your whole website, respecting robots.txt, but that the plan limits how many pages it keeps. If your site has hundreds of pages, you will have to choose. Single pages, free text and files all count towards the content Mio uses, so use short, dense sources rather than long, repetitive ones.
Using Tickets on the Talkmio Free Plan
Every conversation can become a numbered ticket, with a priority from Low to Urgent and a status of Open, Pending, Solved or Closed. The free plan includes 50 tickets a month. That is enough to track the conversations that need follow-up, such as a visitor who left an e-mail at night or someone who needs a quote. The tickets are useful even for one person: they stop a question from being forgotten in a busy week. Our guide to converting a chat to a ticket explains when to do it.
What 30 Days of History Means
Conversations are kept for 30 days on the free plan. That is long enough to follow up on recent questions, and short enough that you should not use the Inbox as an archive. If a conversation contains something you need to keep, such as an order detail or a customer’s request, note it in your own system. The documentation says that you can export or delete your data at any time by writing to support. Paid plans keep conversations for longer: 365 days on Pro and unlimited on Ultimate and above.
A First Week on the Talkmio Free Plan
A simple week gets you from zero to a working chat without wasting answers.
| Day | Task |
|---|---|
| 1 | Create the account, add your website, copy the site key |
| 2 | Add your website to the knowledge base; add three or four files or question and answer pairs; write business instructions |
| 3 | Test ten questions in Try Mio; fix gaps |
| 4 | Install the plugin or the snippet; check the bubble in a private window |
| 5 | Set your status, install the mobile app, write the welcome and offline texts |
| 6 and 7 | Read the first real conversations; add content for anything Mio could not answer |
Three Solo Scenarios on the Talkmio Free Plan
Examples make the limits concrete. Imagine a consultant who sells a few services through a simple website. Visitors ask about prices, availability and how to book. The consultant adds the services pages, a price list as a PDF and five question and answer pairs, and lets Mio answer the common questions while a call is in progress. Fifty answers a month are plenty, and the hand-offs arrive as conversations to read after the call.
Now imagine a craft seller with a small shop on a website builder. Visitors ask about materials, delivery and custom orders. The seller adds the product pages, the shipping page and a short text about custom work, and writes a rule that custom orders must be handed to the owner. The free plan covers the questions; the hand-offs cover the orders. A sole proprietor in this position benefits most from not having to watch the site all day.
Finally, a local service business, such as a repair workshop, can use the free plan to answer the same few questions about hours, prices and the address, and to collect an e-mail address from visitors who write after closing. In all three cases the pattern is the same: a few good pages, a few clear rules and a short daily read of the Inbox.
When to Move Up From the Talkmio Free Plan
Five signals tell you that the free plan has done its job and a paid plan would help more.
- You use most of your 50 AI answers well before the end of the month.
- A second person needs to answer conversations, and you need more than one operator.
- You have a second website and want the same assistant on both.
- You want customers to write to a support address and have those e-mails turn into tickets.
- You want to remove the “Powered by Talkmio” line, or you need more than 20 pages or 30 days of history.
Pro costs €19 a month or €190 a year, with two months free on the yearly price, and includes three operators, three websites, 1000 AI answers a month, 200 knowledge base pages, 365 days of history, the e-mail channel and no “Powered by Talkmio” line. Check the pricing page for the current prices, including VAT at checkout, and for the 14-day trial on paid plans. The idea of giving a basic version free of charge, with more features for paying users, is known as freemium, and the free plan is designed to let you decide with real use rather than with promises.
Frequently Asked Questions
Is the Talkmio free plan really free?
Yes. The pricing page lists the free plan at zero euros a month and says it needs no card. It includes one operator, one website, 50 AI answers a month, 50 tickets a month, 20 knowledge base pages and 30 days of history.
Does the free plan include the AI assistant?
Yes. Mio AI answers are part of every plan, including Free. The limit is 50 AI answers a month. Mio answers only from your website, FAQ and documents, and hands the conversation to a person when it cannot answer.
Can I use the free plan on more than one website?
No. The free plan includes one website. Pro includes three websites, Ultimate ten and the Enterprise tiers more, according to the pricing page. If you manage several sites, compare the paid plans before you start, so that the setup you build fits the plan.
Is “Powered by Talkmio” shown on the free plan?
The documentation says the “Powered by Talkmio” line is hidden on paid plans, and the pricing page lists its removal on Pro and above. On the free plan the line is part of the widget, so if a clean look matters for your brand, plan for a paid plan.
What happens to my data if I leave the free plan?
Your account is not deleted. The documentation states that conversations belong to you and that you can export or delete your data at any time by writing to support. On the free plan, history is kept for 30 days.
When should I upgrade?
Upgrade when you run short of AI answers, need a second operator or website, want the e-mail channel with tickets, or need more knowledge base pages and history. A 14-day trial is offered on paid plans, so you can test before you commit.
The Bottom Line
The Talkmio free plan is a practical starting point for one person with one website: a working live chat, an AI assistant that answers from your own content and enough room to learn what your visitors ask. Use your 50 AI answers on purpose, choose your 20 pages with care and watch the usage figure in the middle of the month. Start free with Talkmio, finish the setup in an afternoon and upgrade only when the numbers tell you to.