Tag: live chat team workflow

Live chat daily checklist with opening, mid-day and closing steps for a support team

October 18, 2026

Live Chat Daily Checklist: Open, Run and Close the Day

A live chat daily checklist for small support teams: opening, mid-day and closing routines, plus weekly and monthly add-ons you can run...

Internal notes in live chat shown next to customer messages in a support inbox

October 9, 2026

Internal Notes in Live Chat: How Support Teams Use Them

Internal notes in live chat keep context between agents. Learn when to write them, a four-line format colleagues can use, and what...

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