Chat History Limit in Talkmio: 30, 365 or Unlimited

The chat history limit is one of the quietest numbers on the Talkmio pricing page, and one of the most useful to understand. The Free plan keeps 30 days of history, Pro keeps 365 days, and Ultimate and the Enterprise tiers keep it unlimited. That single line decides whether you can look back at last month’s questions, compare this December with last December or find out what a returning customer asked two years ago. This guide explains what each chat history limit means in daily work, how long you really need to keep conversations, what to do within 30 days, what a full year makes possible and why unlimited history calls for a written policy.

The numbers come from the live pricing page and the documentation. The documentation does not describe in detail how the limit is applied to conversations older than the limit, so this guide marks that clearly and suggests where to ask.

The Chat History Limit on Each Plan

The pricing page lists history as one line in each plan. The table puts the limits together with the kind of business that each tends to suit.

Plan	History	Suits
Free	30 days	Following up on recent questions; small sites learning what visitors ask
Pro	365 days	A year of data, enough to compare months and seasons
Ultimate	Unlimited	Long-term records, returning customers, multi-year analysis
Enterprise 50, 100, 500	Unlimited	Large teams and agencies with many sites

Think of the limit as the length of your memory. Thirty days is a short-term memory: good for the week’s work and the month’s follow-ups. A year is a working memory for a business with seasons. Unlimited is an archive, and archives bring both benefits and duties.

What You Use Chat History For

History is not only for lawyers. Teams use it in six ordinary ways.

Follow-up. A visitor who wrote three weeks ago and writes again is easier to help if you can read what was said.
Returning customers. Contacts keeps everyone who ever wrote to you, with their conversation history, so a new agent sees the context at once.
Finding content gaps. Reading past hand-offs shows what Mio could not answer and what to add to the knowledge base.
Training. New team members learn the tone and the common questions from real conversations.
Disputes. If a customer disputes what was promised, the conversation is a record.
Planning. Reports show conversations per day, busiest hours and the share answered by Mio alone over time, and the longer the history, the better the comparison.

Our guide to live chat contact history explains how to use past conversations to recognise returning customers.

How Long Do You Really Need to Keep Chats?

Start from the use, not from the number. The table matches common needs with a rough period, as a way of thinking and not as legal advice.

Need	Rough period	Which Talkmio limit covers it
Daily and weekly follow-ups	Days to a few weeks	30 days is enough
Questions about recent orders or bookings	A month or two	30 days may be tight; 365 is comfortable
Warranty or returns questions	Months, depending on your terms	365 days
Comparing seasons	12 months or more	365 days at least
Records for disputes or audits	Depends on your rules and your lawyer	Depends; consider unlimited and a policy

Legal and tax rules differ by country and by type of business. If you need to keep conversations as part of your records, ask your adviser how long, and do not rely on the plan limit as your only copy. Our guide to live chat data retention covers the reasoning in more depth.

Living With 30 Days of History

On the Free plan, the chat history limit is 30 days. That is workable if you build a few habits.

Handle things within the window. Use the Unanswered filter and your daily routine so that nothing waits longer than a few days.
Turn conversations that need follow-up into tickets. Every conversation can become a numbered ticket with a priority and a status, so that the work is visible in one list.
Copy what you need elsewhere. If a conversation contains an order detail, a promise or a customer’s request that must be kept, note it in your own system, such as your CRM or order tool.
Do a monthly review. Read ten conversations a month before they leave the window, note the content gaps and add the content.
Record the numbers. Write the monthly figures from Reports in a spreadsheet, so that your trends survive even when old conversations are no longer visible.

The habit of writing monthly figures into a spreadsheet is the most valuable of the five. It turns a short memory into a long record of the numbers that matter.

What 365 Days Make Possible

A year of history changes the quality of your decisions. With 365 days you can compare this month with the same month last year, and see seasonal patterns that are invisible within a month: the pre-holiday peak, the summer lull, the question that comes back every January. You can see whether the share answered by Mio alone has really improved since you added a page, and you can measure the effect of a price change or a new product on the volume of questions. For businesses with seasons, such as shops, travel and event services, this is the main reason to move from Free to Pro. It also supports longer follow-ups: a customer who returns after six months can be recognised, and your agent sees what was said before.

Unlimited History: Keep Less on Purpose

On Ultimate and the Enterprise tiers, history is unlimited. That sounds like pure benefit, but unlimited storage of conversations that contain names, e-mail addresses and sometimes sensitive details is also a responsibility. The principle of data retention is to keep personal data only as long as there is a reason to, and the principle of data minimisation goes further: collect and keep no more than you need. Unlimited history gives you the option to keep everything. It does not mean that you should.

The documentation says that data is stored on servers in the EU (Germany), that conversations belong to you and that you can export or delete them at any time by writing to support. Use that right: set a rule for how long you keep conversations, and ask for deletion when a conversation is no longer needed or when a customer asks for it. Our guide to GDPR and live chat explains what the rules ask of you.

What the Documentation Does Not Say

Be careful about three questions that the public pages do not answer. First, what happens to conversations older than the limit: are they hidden from the Inbox, archived or removed? Second, if you move to a larger plan, do older conversations become visible again? Third, when a plan ends and the account returns to Free, how does the 30-day limit apply to conversations you already have? The documentation says that nothing is deleted when a plan ends, but it does not describe visibility in detail. If any of these matter to you, ask support before you decide and keep the written answer. Do not assume.

History and Reports: Two Different Memories

It helps to separate two things that people often mix. Conversation history is the text of what was said. Reports are the numbers derived from it: conversations per day, chats against tickets, the share answered by Mio alone, hand-offs, first-reply time, ratings, busiest hours in your time zone, channels, countries, team performance and Mio usage. The first is detailed and personal. The second is aggregate and mostly free of personal data. For long-term planning, the numbers are usually more useful than the text, and they are safer to keep.

That suggests a simple division of labour. Use conversation history for work in the present: follow-ups, context for returning customers and learning from real examples. Use reports for the past: trends, seasons and the effect of your changes. If your plan has a short history, copy the monthly report figures into a spreadsheet at the end of each month, and your trend line keeps going. If you are on a plan with CSV export, which the pricing page lists for Ultimate and above, store the export with the month’s name, and keep it as the permanent record of the numbers. Our guide to live chat reports and analytics explains what to track.

When you read old conversations, do it with a purpose. Pick a question, such as “what did visitors ask about delivery before the holidays?”, and search the Inbox by text. A purposeful search teaches more than browsing, and it keeps the number of conversations that you open, and therefore the amount of personal data that you look at, to what you need.

A Retention Policy in Five Lines

A short policy is better than none. Write it in plain words, share it with your team and mention it in your privacy policy. A model might read as follows, to be adapted to your business and your adviser’s view.

We keep chat conversations for as long as we need them to serve the customer and to keep our records, and no longer.
Conversations with order or contract details are copied to our order system and kept according to our records rules.
Conversations without such details are reviewed every year, and those no longer needed are deleted.
We delete a customer’s conversations on request, within the time that the law allows.
Exports are stored securely, shared only with people who need them and deleted when finished.

Our guide to redacting personal data in live chat transcripts shows what to do when you want to keep the conversation but remove the personal details.

Choose a Plan by Your History Needs

If you only follow up on recent questions, Free is enough. If you have seasons, returning customers or warranty questions, a year of history on Pro helps, and it comes with 3 operators, 1000 AI answers a month and the e-mail channel. If you need long-term records, or you run several sites with large volumes, Ultimate and above remove the limit. Read the pricing page for current prices and for the 14-day trial on paid plans, and decide with a clear idea of how far back you need to look.

Frequently Asked Questions

What is the chat history limit on each Talkmio plan?

According to the pricing page, the Free plan keeps 30 days of history, Pro keeps 365 days, and Ultimate and the Enterprise tiers keep unlimited history. The limit is one of the lines in each plan’s list, next to operators, websites and AI answers.

Does the limit delete my conversations?

The documentation does not describe in detail how the limit applies to older conversations, so do not assume. It does say that nothing is deleted when a plan ends. If you need certainty, ask support whether older conversations are hidden or removed.

How can I keep important details beyond 30 days on Free?

Copy order details, promises and requests into your own system, convert conversations that need follow-up into tickets, and write the monthly figures from Reports into a spreadsheet. A short monthly review before conversations leave the window also helps.

Is unlimited history a privacy risk?

It can be, if you keep conversations longer than you need. Data is stored in the EU (Germany), and you can export or delete data at any time by writing to support. Write a short retention policy, review it yearly and delete what is no longer needed.

Which plan do I need for seasonal comparisons?

Pro, with 365 days of history, lets you compare a month with the same month a year earlier. For longer comparisons, Ultimate and above keep unlimited history. You can also record monthly figures from Reports in a spreadsheet on any plan.

Can I export my conversations?

The documentation says you can export or delete your data at any time by writing to support. Reports export in CSV is listed on Ultimate and above. Store any export securely, share summaries and delete files you no longer need.

The Bottom Line

The chat history limit is the length of your memory: 30 days on Free, 365 on Pro and unlimited on Ultimate and above. Choose by what you need to look back on, keep monthly numbers in a spreadsheet whatever plan you use and write a short retention policy before you keep conversations for years. Start free with Talkmio, see what your visitors ask in the first month and decide how far back you want to look.

Chat History Limit: 30 Days, 365 Days or Unlimited in Talkmio