Talkmio Reports Export: Build a Monthly Support Review

Talkmio reports export turns the numbers on your Reports page into a file you can open in a spreadsheet, keep for the record and compare month by month. The reports themselves answer daily questions: how many conversations came in, how many Mio answered alone, how fast your team replied. But a review for your manager, your client or your own planning needs figures in one place, over a longer time, with your own charts and notes. This guide explains what the reports show, which plans include the export according to the live pricing page, how to build a monthly support review step by step and which numbers deserve your attention. It stays within what the documentation says, and it tells you where to check your own account.

Talkmio is an AI live chat for websites. Its assistant, Mio, reads your website, FAQ and uploaded documents and answers only from that content. When it cannot answer, the chat goes to your team. The reports show how that split works in practice.

What the Reports Show

According to the documentation, the Reports section covers the following areas. Each one answers a different question about your support.

Report	Question it answers	Use in a monthly review
Conversations per day	How much work arrives, split into chats and tickets	Trend and peaks
Share answered by Mio alone	How much Mio resolves without a person	Content quality
Hand-offs	How often a person had to take over	Content gaps
First-reply time	How fast visitors get a first answer	Service level
Ratings	How visitors judge the experience	Satisfaction
Busiest hours in your time zone	When questions arrive	Staffing
Channels	Where conversations start	Channel mix
Countries	Where visitors come from	Markets and languages
Team performance	How each member works	Workload balance
Mio usage	How much of the AI allowance is used	Plan fit

These are the figures that most support reviews need. Our guide to live chat reports and analytics explains how to read each one.

Which Plans Include Talkmio Reports Export

The pricing page at talkmio.com/pricing lists “Reports export” as a feature of Ultimate and of the Enterprise plans, and does not list it for Free or Pro. The documentation mentions CSV export, under an older plan name, so on today’s pricing page treat Ultimate and above as the plans that include it. Plans can change, so check the page before you decide. If you are on a plan without the export, the reports are still available on screen, and you can record the key numbers by hand each month; the review method below works either way, only with more typing.

A CSV file is a plain text table, where each row is a record and the values are separated by commas. The format of a comma-separated values file is supported by every spreadsheet, which makes it the easiest way to move data between tools. The exact columns depend on the report you export, so open the file and read the header row before you build anything on it.

Step 1: Decide What the Review Is For

Before you export anything, write one sentence about the purpose. A review for the owner needs a handful of numbers and a few conclusions. A review for the team needs details by person and by hour. A report for a client needs a clear story. Choose three to five numbers that answer the purpose, and ignore the rest. A simple set for most small teams is conversations per day, the share answered by Mio alone, first-reply time and the busiest hours.

Step 2: Export and Check the File

Open Reports in the Talkmio app, look at the period you want to review and use the export. Open the file in a spreadsheet and check three things: that the period is the one you wanted, that the header row makes sense and that the totals match what you see on screen. If the numbers differ, trust the screen and ask support, since a mismatch usually comes from a different time zone or period. Save the file with a clear name, such as “talkmio-reports-2026-11”, in a shared folder, so that you can find it again.

Step 3: Build a One-Page Summary

Create a sheet with one row per month and one column per number. Add the current month at the bottom. Next to each figure, write the change from the last month, in numbers and in words. A one-page summary is easier to read than a dozen charts. Add a line chart for conversations per day if you want a picture, and a small table for hand-offs. Keep the sheet in the same place each month, so that the history builds up and you can see a year at a glance.

The Numbers That Matter Most in Talkmio Reports Export

Not every figure deserves equal attention. Four are especially useful, and each has a clear action attached.

• Share answered by Mio alone: if it is low or falling, your content has gaps. Read the hand-offs, find the common questions and add pages or question and answer pairs.
• Hand-offs: a high number of hand-offs on one topic tells you what to write next. Our guide to the AI chatbot hand-off rate explains how to judge it.
• First-reply time: if it rises, your team is overloaded or your hours do not match the busiest hours. Use the response time target in the settings to flag conversations that wait too long.
• Busiest hours: compare them with your staffing. If most questions arrive when nobody is online, change the schedule or improve the offline text.

Our guide to first response time in live chat explains what a good target looks like.

Reading Mio Usage Together With Plan Limits

The Mio usage report is the bridge between support and cost. Compare your monthly AI usage with the AI answers per month on your plan: Ultimate includes 5000, Enterprise 50 includes 20000, Enterprise 100 includes 50000 and Enterprise 500 includes 200000, according to the pricing page. If you use 80 per cent or more in a normal month, a busy month may exceed the limit, so plan ahead. If you use less than a fifth of the allowance for several months, you may be on a larger plan than you need. Check the Subscription page for your current usage and limits, and write the figure in your monthly summary.

Include knowledge base pages in the same check. A plan limit on pages is a ceiling for content, and growing content may need a bigger plan.

Adding Context the Numbers Cannot Show

A figure without a story can mislead. If conversations rose by thirty per cent, was it a campaign, a price change, a technical problem or a new market? Write one line for each notable change, and keep a log of events that affect support: sales, product launches, outages, holidays and changes in staffing. When you read the log next to the numbers, patterns appear. Also read a small sample of real conversations from the month, using the Inbox filters such as Mio replied and Unanswered. Numbers show where to look, and conversations show what happened.

Sharing the Review From Talkmio Reports Export

Share the summary, not the raw file. A short message with three conclusions and one request is better than a spreadsheet attachment. For example: “Mio answered 68 per cent of conversations alone, up from 61. First-reply time stayed under ten minutes in office hours. Please approve adding delivery pages for two new countries.” If the export contains personal data, such as names or e-mail addresses, store it securely and delete it when it is no longer needed. The documentation notes that you can export or delete your data at any time by writing to support. Our guide to the weekly support review meeting shows how to bring the numbers to the team in a short meeting.

A Sample Monthly Review Layout

If you have never built a support review, copy a simple layout and adapt it. The first block is the headline: three sentences that say what happened this month. The second block is the table with one row per month and the five numbers you chose. The third block is “What we will change”, with no more than three actions, each with an owner and a date. The fourth block is a short list of questions that Mio could not answer, taken from the hand-offs, with the page or question and answer pair that will fix each. Keep the review to one page and share it in the same place each month.

Month	Conversations	Answered by Mio alone	Median first reply	Action
Example: month one	Fill in	Fill in	Fill in	Write delivery page
Example: month two	Fill in	Fill in	Fill in	Add returns pairs

The table is a template: fill in your own figures from the export and the screen. We do not show sample numbers, because the values depend on your business. What matters is the habit: the same table every month, with one decision attached to each row.

Using the Export for Agencies and Clients

If you manage chat for clients, the export is the basis of a client report. Export each site separately, keep the same layout for all of them and write a two-line comment under each number. Clients rarely want raw data; they want to know whether chat saves them time and brings them customers. Show the share answered by Mio alone as the time saved, the hand-offs as the proof that people handle what matters, and the busiest hours as a reason to adjust opening times. Our guide to live chat for agencies explains how to present chat as a service. On plans with several websites, you can keep the sites in one account, and you can read the reports for each.

When you share a report outside your company, remove personal data first. Conversation lists often contain names and e-mail addresses, and a report for a client rarely needs them. Aggregated figures are enough for a review, and they also reduce the privacy risk.

Common Mistakes in a Monthly Review

Three mistakes appear often. The first is to track too many numbers, so that nobody reads the page. The second is to compare months with different lengths or different campaigns without noting the difference. The third is to collect data and never decide anything. Avoid them by keeping the page short, writing a one-line note beside each change and ending every review with at least one action and an owner. A review that changes nothing is a report, not a review.

Keeping Exports Tidy

Name files by month, store them in one folder and note the date of export in the file name, because figures can change slightly if late conversations are closed afterwards. Keep the summary sheet separate from the raw exports, and never overwrite an old export with a new one. A tidy archive saves an hour when someone asks, a year later, what the numbers were.

Frequently Asked Questions

Which plans include Talkmio reports export?

The pricing page lists reports export for Ultimate and for the Enterprise plans, and not for Free or Pro. Plans can change, so check talkmio.com/pricing for the current list. On plans without the export, you can still read the reports on screen and record key numbers by hand.

What format does the export use?

The documentation speaks of CSV export, which is a plain text table that any spreadsheet can open. The exact columns depend on the report, so open the file, read the header row and check the totals against the screen before you build charts.

Which reports does Talkmio offer?

According to the documentation, the reports include conversations per day, the share answered by Mio alone, hand-offs, first-reply time, ratings, busiest hours in your time zone, channels, countries, team performance and Mio usage. Together they cover volume, quality, speed and cost.

How often should I run a review?

Monthly is enough for most small teams, with a quick look at the screen reports each week. Keep one summary sheet with one row per month, so you can see trends over a year without re-reading old files.

Does the export contain personal data?

It may, depending on the report. Store files securely, share summaries instead of raw files and delete exports you no longer need. You can also export or delete your data at any time by writing to [email protected], as the documentation states.

The Bottom Line

Talkmio reports export is most useful when it feeds a short, regular review: pick three to five numbers, export the month, update one summary sheet and write down what you will change. Watch the share answered by Mio alone, hand-offs, first-reply time, busiest hours and usage against your plan. Start free with Talkmio, read the reports on screen and move to a plan with export when you are ready for monthly reviews.