Talkmio Billing and Invoices: PayPal and Transfer

Talkmio billing and invoices are simple on purpose, but a clear explanation saves questions. Owners ask how they pay, whether the subscription renews by itself, how to get an invoice for the accountant, what happens if they pay late and what happens to their data when a plan ends. This guide walks through the billing page in Talkmio step by step: choosing a plan, paying by PayPal or bank transfer, monthly and yearly options, VAT, invoices, changing plans and what the account does when a plan ends. Everything here comes from the live Talkmio documentation and pricing page; where a detail can change, we point you to the page that shows the current version.

Talkmio is an AI live chat for websites. Its assistant, Mio, reads your website, FAQ and uploaded documents and answers only from that content, and the team works in a shared Inbox. The Owner of the account handles billing, so the steps below are for the Owner.

Where Billing Lives

Everything about Talkmio billing and invoices sits in one place, so you never need to search through menus.

Open the Talkmio app and go to Settings, then Subscription. You see your current plan and usage, such as operators, websites, AI answers and knowledge base pages, plus the plan cards. Usage matters because plans differ in limits. If you are close to a limit, the page shows it before it becomes a problem.

Only the Owner handles billing. Agents handle conversations, and Admins also manage websites, Mio, channels and settings. If a colleague needs access to invoices, ask the Owner to download them. Our guide to live chat agent and admin roles explains who can do what.

Plans and Prices at a Glance

Prices and limits change, so the pricing page at talkmio.com/pricing is always the final word. At the time of writing, the page shows prices in euros and these plans.

Plan	Monthly	Yearly	Operators	Websites	AI answers per month
Free	EUR 0	EUR 0	1	1	50
Pro	EUR 19	EUR 190	3	3	1000
Ultimate	EUR 49	EUR 490	10	10	5000

Larger Enterprise plans with more operators, websites and AI answers are listed on the same page. Paid plans offer a 14-day trial, and yearly billing gives two months free. The Free plan needs no card. The pricing page also states that prices are in euros and that VAT of 21 per cent is added at checkout. Always check the page for the current numbers before you decide. Our guide to the best free live chat software shows what a free plan can and cannot do, which helps you decide whether a bigger plan is justified.

Paying by PayPal

PayPal is the simplest option. Choose a plan and a billing period, pick PayPal and approve the payment in your PayPal account. The subscription renews automatically, so you do not need to remember a date. If you want to stop, cancel the subscription from your own PayPal account, since that is where the payment agreement lives. After you cancel, the plan runs to the end of the paid period.

Keep your PayPal details current. If a card behind PayPal expires or a payment fails, the renewal may not go through, and the plan may revert when the period ends. Check your e-mail for payment notices. The general principles of this kind of payment are explained under PayPal, and each country’s rules for subscriptions apply.

Paying by Bank Transfer

Some companies prefer a bank transfer, for example because their accountant requires an invoice before payment. Talkmio supports this. Choose a plan, pick bank transfer and Talkmio issues a proforma invoice. You pay it from your bank, and the plan activates when the payment arrives. Because the plan activates only when the money arrives, allow a few banking days, and do not wait until your old plan expires. Use the payment reference exactly as written on the invoice, so that the payment can be matched to your account.

A proforma invoice is a request for payment, not a final tax invoice. Once the payment is received, the paid order gets an invoice. The documentation states that invoices are available for every paid order.

Talkmio Billing and Invoices: Finding and Using Your Invoices

Invoices are available for every paid order, whether you paid by PayPal or by bank transfer. Open Settings, then Subscription, and look in your orders for the invoice that you need. Download it and send it to your accountant. For company details on the invoice, such as the company name, address and VAT number, check your account settings before you pay, since correcting an invoice later is harder than entering the data correctly the first time. If you need a change that you cannot make yourself, write to support at the address on the contact page.

Enter the correct company details before the first payment.
Pay by your chosen method.
Download the invoice from the subscription page when the order is paid.
Store it with your other accounting documents.

VAT is added at checkout, as the pricing page states, so the total on the invoice may be higher than the plan price. If you are a business in another country, check how reverse-charge rules apply to you with your accountant, since Talkmio cannot give tax advice.

Monthly or Yearly?

The choice between periods is the first decision in Talkmio billing and invoices, and it affects both your cash flow and the number of invoices you receive.

Each paid plan can be billed monthly or yearly, and the yearly option includes two months free. For example, the pricing page shows Pro at EUR 19 per month or EUR 190 per year, and Ultimate at EUR 49 per month or EUR 490 per year. Yearly billing makes sense when you are sure that you will use the product for the whole year, and when you want to avoid a monthly payment. Monthly billing makes sense when you are testing, when your need is seasonal or when cash flow matters. You can start with a trial, learn what you need and then decide.

Changing Plans

Plans are not a life sentence, and the billing page is built for change. Typical reasons to move up are a second website, more operators, a need for the e-mail channel or a monthly AI answer count that is approaching the limit. Typical reasons to move down are a seasonal pause or a smaller team. Whichever way you go, check the subscription page first, because it shows your current usage next to the limits.

You can move to another plan from the subscription page. Moving up gives you more operators, websites, AI answers and knowledge base pages, and adds features such as the e-mail channel on higher plans. Moving down reduces limits, so check that your usage fits the smaller plan before you switch. If you have more knowledge base pages than the new plan allows, remove the ones you do not need. Read the pricing page for the features of each plan, such as the e-mail channel and tickets, Facebook, Instagram and WhatsApp, reports export, API access and removal of the “Powered by Talkmio” label.

Plan the change around your billing period. If you pay by PayPal, the new plan and payment follow the steps on the screen. If you pay by bank transfer, a new proforma invoice is issued, and the plan activates when the payment arrives.

When a Plan Ends

The documentation is clear: when a plan ends, the account returns to Free, and nothing is deleted. Your conversations, contacts and knowledge base stay. Features and limits of the paid plan stop, so features such as the e-mail channel may switch off, and limits drop to those of the Free plan. If you exceed the Free limits, such as pages in the knowledge base, you may need to reduce them. You can upgrade again at any time and continue where you left off. Our guide to live chat reports and analytics shows which numbers to check during a trial before you pay.

Questions Owners Ask Before Paying

“Can I try before I commit?”

Yes. The Free plan has no time limit and needs no card, and the paid plans show a 14-day trial on the pricing page. Use the time to connect your website, teach Mio from your pages and read real conversations. Look at the reports: conversations per day, the share answered by Mio alone, hand-offs and first-reply time. If Mio answers a good share and your team feels relief, the plan has earned its price.

“How do I know which plan I need?”

Start from your limits. Count the operators who will answer, the websites you will connect and the AI answers per month you expect, then compare them with the plan cards. Check which features you need: the e-mail channel and tickets start on Pro, while Facebook, Instagram and WhatsApp channels, reports export and API access start on Ultimate. Choose the smallest plan that fits, and move up when the usage on the subscription page tells you to.

“Who in my company should pay?”

The Owner handles billing. If a finance person pays, either make them the Owner of the account or send them the proforma invoice. Keep the PayPal or bank details in a shared place, so that a renewal is not missed when someone is on holiday.

Common Billing Mistakes to Avoid

Most problems with Talkmio billing and invoices come from timing and data entry, not from the system.

Waiting for the last day. Bank transfers activate when the payment arrives, so pay a few days before the old period ends.
Entering wrong company details. Check the name, address and VAT number before the first payment, because an invoice reflects what you entered.
Cancelling in the wrong place. A PayPal subscription is cancelled from your PayPal account, not by deleting your Talkmio data.
Ignoring usage. If your AI answers or knowledge base pages are near the limit, the subscription page shows it. Decide in advance whether to upgrade or to trim content.
Forgetting who the Owner is. If the Owner leaves your company, the account needs a new Owner before the next renewal.

A short note in your company wiki, saying who pays, how and when, prevents most of these problems.

Your Data, Export and Deletion

Talkmio stores data on servers in the EU (Germany). Only the conversation text and relevant knowledge base excerpts go to the AI model provider. You can export or delete your data at any time by writing to support. If you stop using Talkmio, export what you need first, then ask for deletion.

Frequently Asked Questions

How do I pay for a Talkmio plan?

You can pay by PayPal, which renews automatically and can be cancelled from your PayPal account, or by bank transfer, where Talkmio issues a proforma invoice and the plan activates when the payment arrives. The Free plan needs no card.

Where can I find my invoices?

Invoices are available for every paid order. Open Settings, then Subscription, find the paid order and download its invoice. Enter your company details before the first payment, and write to support if you need a change you cannot make yourself.

Does Talkmio add VAT?

The pricing page states that prices are in euros and that VAT of 21 per cent is added at checkout. Check the page for the current wording. If you are a business in another country, ask your accountant how tax rules apply to your purchase.

What happens when my plan ends?

According to the documentation, the account returns to the Free plan and nothing is deleted. Paid features and limits stop, and you may need to reduce usage that exceeds the Free limits. You can upgrade again whenever you wish.

How do I cancel a PayPal subscription?

Cancel it from your own PayPal account, because the payment agreement lives there, not inside Talkmio. The plan then runs to the end of the period that you paid for, and afterwards the account returns to the Free plan without deleting anything.

Is there a trial for paid plans?

The pricing page shows a 14-day trial on paid plans, and the Free plan needs no card. Check the page for the current details, since trials and prices can change, and use the trial to test your real conversations before you commit.

The Bottom Line

Talkmio billing and invoices come down to a few clear steps: choose a plan on the subscription page, pay by PayPal or bank transfer, download the invoice for every paid order and remember that an ended plan returns to Free without deleting anything. Check the pricing page for current prices, and try the Free plan or a trial first. Start free with Talkmio and move to a paid plan only when your chat has earned it.

Talkmio Billing and Invoices: PayPal, Bank Transfer and Plan Changes